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Frequently Asked Questions |
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If you have a question, take a look at our list of frequently asked questions below or search tax help above.
If you don't find the answer to your question please contact us.
E-filing (electronic filing) is the process of electronically transmitting tax return information to the IRS, instead of sending in a paper tax return.
The IRS encourages e-filing your tax return because it is more accurate than mailing a paper return.
Taxpayers also receive the benefit of a faster refund by e-filing their tax return.
We use secure servers with SSL encryption to securely transmit your information.
Your personal information is completely confidential and will only be used to file your tax return.
If you choose to direct deposit your refund into your bank account, you will typically receive your refund in 8 to 15 days.
If you did not choose the direct deposit option or if your account information was inaccurate, you will typically receive your refund check within three weeks.
If you mailed your tax return to the IRS, instead of e-filing it, you will typically receive your refund in six or more weeks.
Yes. Because our software is accessed using the internet, you can use any computer with an internet connection to access your account, as long as the computer you use meets our website's minimum system requirements (Netscape 4.7 or later, IE 5.0 or later, Opera 5 or later, FireFox 1.5 or later, or other comparable browsers).
No. You can come back and work on your tax return as many times as you want.
Just remember the password to get back into your account.
If you lived all of 2008 in one of the following states, you can choose to e-file your state income tax return along with your federal tax return: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Utah, Virginia, or West Virginia.
To prepare and e-file your state return will only cost $9.95.
No. You can send the payment at a later date.
However, you need to be aware that there are penalties and interest if you pay past the April 15th deadline.
E-filing is usually paperless with nothing to mail to the IRS.
If you do need to mail anything to the IRS or to your state, instructions will be provided for you on the Check Status / Print Tax Return page of your account after you finish your tax return.
You should print a copy of your tax return for your own records and keep your W-2s and other tax records in a safe place for at least 3 years after you file your tax return.
Login to your account to view the status of your e-filed tax return.
You will also receive e-mail updates on the status of your tax return.
You will be sent an e-mail giving the reason why the tax return was rejected or you can login to your account to view the rejection explanation.
Usually it is something easy to fix, such as a misspelled name or a mistyped Social Security number.
Login to your account and fix any incorrect or missing information, then e-file your tax return again with the IRS.
Express1040.com does not charge additional fees to re-transmit your tax return to the IRS after the original e-filed tax return was rejected.
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