Why can't I access my account from a previous year?

If you have an account with us from a previous year and would like to log into it, please follow these steps:

1. Select the Express1040 logo in the top left corner of the screen
2. Select Prior Year from the top menu bar
3. Select the year you would like to access
4. Click Continue to indicate you want to sign into the software for the prior year
5. Enter your username and password as a Returning user to log into your account for that year

How do I retrieve a forgotten username or password?